Keep in mind that there are several steps in the return process. After your items are received in the sellers' warehouse, they have to go through an inspection for approval of the refund, and once passed, they are re-entered into the system.
If the return is approved, the refund is automatically processed according to your selection: Store Credit or Original Payment Method. Once the procedure is complete, you will receive a refund confirmation email.
Generally, refunds are processed within the following week after receiving the return items. In some cases, especially during sales or in summer, when the volume of purchases is much higher, the process can be delayed because the sellers' logistics team has to open each package one by one for review.
Therefore, the entire return process can take up to 21 business days from the moment the seller receives the package until the time the money is returned to your bank account: up to 6 days for processing and up to 15 days to complete the bank transaction.
What is a pre-ordering model?
A pre-ordered product is actually offering an item for sale on MANOLA's website that is not in stock at the moment, but that will be in stock at a specified date. With our on-demand production model, you first tell us which models you want and then we start manufacturing them. This way, we help minimize overproduction in fashion. We produce more items you like and few you don't like. As we produce in small batches, it allows us to work with better quality material. Good for the planet, good for you. The same high quality and luxury design now available at a lower price. Don't miss your chance, prices go up (20% off during pre campaign | 10% Off during production)
When will shipping be done?
- Shipping date is specified in the product page.
- If you added two items in PRE ORDER with different shipping dates. As we are committed with sustainability we will be shipping all your products together when the latest PRE-ORDER date starts.
If you would like to receive your products in each shipping date product, we please ask you to make your orders by separate.
- If you added an item IN STOCK and one item under PRE-ORDER, as we are committed with sustainability we will be shipping all your products together when the PRE-ORDER date starts.
-If you would like to receive your products IN STOCK in 1-3 business days, we please ask you to make your orders by separate: one order for your PRE-ORDER items and a second order with your IN STOCK items.
What if the size I ordered fit me?
With on-demand, we produce a few extra pairs to have a minimum availability for every size. The worst that can happen is that the size you need is sold out and you have to choose another model.
Can I Return My ITEMS, If I Pre Order Them
Yes, of course! You can return your item exactly as you would after placing a conventional order.
Is Pre Order The Same As On Demand?
They are two pieces of the same puzzle. Pre-order refers to how you shop and on-demand refers to how we produce. Together these actions make up our business model.