Shipping
It can be sent to an address selected by you. (home, work, etc. - never a PO Box)
We endeavour to dispatch all products ordered within 24 hours after the order has been placed and accepted by us. You will be given an indication of the expected delivery time after you have placed your order online.
Rue Madame’s teams will try their best to meet these estimates but cannot guarantee that such estimated times can be met.
Rue Madame insures each order through transit up until it is delivered to you. It will be required to sign a confirmation of receipt of the products when the products are collected and by doing so, you accept the responsibility for the products ordered from that moment on. If the recipient is not the original purchaser, or in case of delivery of a gift, then you accept this signature as an evidence of delivery and fulfilment of your order by Rue Madame. You also accept the associated transfer of responsibility in the same way.
Rue Madame reserves the right to update its shipping policy at its sole discretion without prior notice.
Please allow extra time for your order to be processed during public holidays and busy periods.
Please be informed that in some cases your local customs office may require additional documents and time to have your package cleared.During such instances, the estimated delivery time may be affected.
If you refuse a shipment from Rue Madame, you are responsible for the original shipping charges, any import fees incurred on the package, and the cost of returning the package to Rue Madame. This amount will be deducted from your merchandise refund. Please contact us for your shipping and handling questions or comments.
Return Policy For Regular Priced Items
Customer satisfaction is our top priority, and as such we handle each query on an individual basis to the best of our ability. While we hope that you are delighted with your order, if you are not perfectly satisfied with your goods we will happily offer you a full refund on all regular-priced items. We offer free return for online orders for regular-priced items from Hong Kong within 14 days of receipt of merchandise.
International returns (any orders outside of Hong Kong) must be borne by the customer. We suggest using your local postal service or a courier with tracking service. We will not bear the responsibility if the return parcel is lost during transition.
Ensure your return is well packaged, and meets all the conditions outlined below.
Please mark 'Returned Items' on both your parcel and on all paperwork enclosed to prevent an incurring import charges and taxes. Ensure the return item is unworn, in good condition, with all original tags.
Please email connect@cerqular.com to start a return.
