FAQs for Shoppers

Shopping on cerqular is about buying things that make you feel good while doing good, too. Instead of using harsh plastics or nasty chemicals, all of our sellers close the loop with ethical, safe and sustainable items. This means recyclable materials, honest supply chains, organic farming, safe ingredients and a lot of other ways to make sure they’re giving back to our planet.

Before we accept sellers into the cerqular community, they go through a detailed application process. We make sure they’re certified with proper paperwork (like a USDA certificate for organic food or cotton, for starters). Nothing you see on cerqular will be unverified, we promise! To check on which credentials each product has, we’ve put together a handy guide with more info.

You can search our platform to find anything from shoes to soaps. No matter what you’re looking for, you can buy with confidence knowing that every seller is doing their part to give back to our planet. It’s easy to shop by category, proximity to your location, or specific tags such as “handmade” just by using our search bar. When you find a seller you love, you can bookmark their store as one of your favorites. You’ll buy each product directly from our sellers, but we make sure they’re all certified in a sustainable way. We also offer the option to shop locally when you can, so try searching for your city to see who's selling in your area.

Nope! Sign up is free. Each seller has their own return policies, so feel free to send them a quick message before purchase if anything is unclear.

Indeed there is! You can ‘like’ any product on cerqular, or even better, build yourself a dream list. There’s no limit to how many you create, so feel free to divvy them up for different categories and collections.

At the top of every page you’ll see our search bar where you can type in your city & find nearby sellers. Even with non-perishables, shopping locally is a great way to reduce your carbon footprint, lowering delivery distances. We automatically show you sellers based on their proximity to you.

When you see this badge on a vendor’s store, they’ve gone the extra mile. They’ve been on our platform for over a year, make lots of sales and are highly rated by other cerq-ers.

No problem! You can send a message straight to our sellers if anything comes to mind. You’ll see an “Ask A Question” button at the top of every storefront. Some products will have a FAQ listed right next to them, so be on the lookout for those, too!

While we can’t make any promises, we do strongly encourage each of our sellers to use Sendle, a carbon-neutral shipping platform and certified B Corp.

Corso Green Shipping provides and promotes a sustainable concierge shipping experience in the case that things go wrong with your package in transit. Corso protects your package against loss, damage and theft in the form of a quick and easy reorder process. This will save you time (and hassle) of having to deal with carriers to retrieve your package if something goes wrong. You can visit Corso for any issues.

This varies from seller to seller, so please check the Shipping & Return section for the product or reach out to us for assistance.