As per industry standards, average and acceptable damages are expected to be up to 15% for each order of merchandise.
We do not offer credit or accept claims for less than 15% damages in your order.
The condition specified in each product listing is not included in the 15% threshold. Here's a list of expected blemishes on your items that are not included in our 15% flaw rate.
General Condition
All inventory sold by Helpsy Source has been in a retail or warehouse environment prior to being shipped to your door, and this should be kept in mind when placing an order. Items should be expected to show signs of use or wear, even if advertised as NWT. For many items, this does not affect their ability to be resold, but may require small attention to blemishes or cleaning.
Expected blemishes and flaws in secondhand clothing include:
> Pilling
> Makeup on collar
> Missing buttons
> Minor fabric run (silky items)
> Deodorant stains / marks
> Small holes on seams
> Small washable stains
> Pulls
> Dust marks
> Holes in pockets
> Odor (this is subjective)
These blemishes should be expected on all packs, though some items you will be pleasantly surprised to find in perfect condition. A 15% flaw/variance rate (this does not include the above list of expected flaws) may appear in any order.
Secondhand Footwear
Secondhand shoes are sold as is, with expected signs of use and wear. This includes:
> Scuff marks
> Some light dirt/mud
> Creasing
> Rubber band marks
> Signs of wear on outside and inside of shoe
> Wear on the laces
> Samples
> Odor - smell is subjective
Beyond this list of expected condition of our secondhand shoes, please note that up to 15% flaw rate may appear in your order.
Handbags
Secondhand handbags, wallets and bags are sold on helpsysource.com, and should be expected to show signs of wear and use. This includes:
> Pen marks inside
> Hole in the lining
> Light inside debris
> Light scratches/wear on hardware
> Worn out “feet”
> Light wear to corners
> Missing detached strap
> Odor - smell is subjective
Beyond this list of expected condition of our secondhand handbags and wallets, please note that up to 15% flaw rate may appear in your order.
Inventory listed as Brand Samples, NWT or NWOT
Helpsy Source is proud to be a brand partner with many clothing brands as a responsible, end of life partner for customer returns, samples, and overstock or shelf pulls. These items may be listed as New With Tag (NWT), New Without Tag (NWOT) or Brand Samples, and some items should be expected to show signs of being in a retail or warehouse environment. These items may have been tried on either in the retail environment or elsewhere. Expected signs of use/flaws are:
> Makeup stains
> Deodorant marks
> Broken loops
> Missing button(s)
> Missing retail tag / Retagged
> Signs of wear
> Dust or Wrinkles
Items that are brand samples or irregulars may also include:
> Pin hole holes
> Stitching malfunction / jagged irregular patterned or corrective stitching
> Uneven printing/misprint
> Irregularly coated or treated patterns
> Unfinished hems
> Missing size tags/brand tags
> Signs of being altered
Beyond this list of expected signs of use or wear, items in this category may include up to 15% flaw rate.
Vintage Inventory
Vintage items are sold in expected vintage condition, which may include the following:
> Pilling
> Snags
> Stains
> Small Holes
> Moth Holes
> Missing Buttons
> Odor
Our vintage clothing & accessories are meticulously curated by our vintage experts, but many items are naturally in an older, worn condition and this should be considered when purchasing.
What's the difference between the products I'll receive and your product photos?
The excitement of ordering an assorted box is to get a mix of different products! Photos on our website show our actual inventory for each box listed, however since we are selling large volume, the items shown in the photos are not the exact items you will receive.
The goods you receive will most likely change somewhat from what you see on our website in terms of product type, size, and color. We do our best to portray the product or brand level, but keep in mind each order is unique as this is a mystery box wholesale.
REFUNDS & RETURNS
Our entire team believes in rehabbing clothing, finding creative new ways to upcycle, and preventing items from being discarded and trashed. We believe that every single item has a customer, and can be sold regardless of size, niche, style, season or brand.
Subjective issues such as dislike of sizes included, fragrance or odor, trend/style, dislike of duplicates of brands, styles or items, or brand level are not eligible for returns or refunds.
Due to our free US shipping policy, customers wishing to return their order will have the cost of their return label deducted from their issued refund as we are unable to offer free return shipping on any orders.
We encourage our buyers to sell any type of garment, and to branch out of comfort zones to find new markets to sell in.
Items approved for return will be issued a return label which must be used in order for a refund to be issued to the original payment method. Product returned without an approved return label risks refund in store credit only. The RMA form issued with a return must be included or customer risks forfeiting a refund to the original payment method.
Product returned to the Helpsy Source warehouse will be inspected by our team and must be returned in full, in the same condition it was received in. Please allow 5-7 business days for a payment refund to be processed.
