About ecologyst
How much does shipping cost?
All of our shipping is Carbon Offset through Planet.
Shipping is FREE over $150 before tax to Canada and the Continental US.
Surfboards do not qualify for free shipping or returns as they require special care and handling. If you purchase a surfboard you will be contacted directly by our team to receive an estimated shipping cost and further instruction.
How much does it cost to ship internationally?
All of our shipping is Carbon Offset through Planet.
Free shipping does not apply to international orders at this time.
Shipping costs vary depending on the country, costs are displayed in USD. Shipping charges for your order will be calculated and displayed at checkout. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. ecologyst is not responsible for these charges if they are applied and are your responsibility as the customer.
Can I return or exchange a product within Canada?
Return shipping is FREE for orders within Canada.
We want you to love your gear. Size wasn’t quite right? Let’s get you set up with the right size. Style didn’t suit you? Let's get you into something you love. If you really aren't loving it we can offer a store credit or full refund. We are sure we can help you find something you love.
We offer free exchanges and returns on apparel and accessories. To be eligible for a return, your item must be unwashed, unused and in the same condition that you received it. Original tags must be attached. We can offer an exchange, store credit or full refund to the original payment method.
Returns must be initiated within 14 days upon order delivery. Once your return is approved you have 7 days to ship the items back to us.
In-store purchases using a debit card cannot be returned for a refund unless the card is present in store. In-store debit refunds done online will only be eligible to receive store credit.
Non-returnable items include; Second Life, intimates, masks, gift cards, apothecary, stickers and surfboards.
Last Chance items are returnable for store credit, no refunds or exchanges.
Can I return or exchange a product within USA?
To be eligible for a return your items must be unwashed, unused and in the same condition that you received it. Original tags must be attached. We can offer an exchange, store credit or full refund to the original payment method.
Returns must be initiated within 14 days upon order delivery. Once your return is approved you have 7 days to ship the items back to us.
Return postage costs are the customers responsibility. When shipping items for a return, indicate on the customs label that it is a “Returning Canadian Good” to avoid paying duties. If this is not indicated returning goods may face additional charges or be rejected.
Non-returnable items include; Second Life, intimates, masks, gift cards, apothecary, stickers and surfboards.
Last Chance items are returnable for store credit, no refunds or exchanges.
Can I return or exchange a product internationally?
To be eligible for a return your items must be unwashed, unused and in the same condition that you received it. Original tags must be attached. We can offer an exchange, store credit or full refund to the original payment method.
Returns must be initiated within 14 days upon order delivery. Once your return is approved you have 7 days to ship the items back to us.
Return postage costs are the customers responsibility. When shipping items for a return, indicate on the customs label that it is a “Returning Canadian Good” to avoid paying duties. If this is not indicated returning goods may face additional charges or be rejected.
Non-returnable items include; Second Life, intimates, masks, gift cards, apothecary, stickers and surfboards.
Last Chance items are returnable for store credit, no refunds or exchanges.
Tell me more about your Repairs For Life?
We create purposeful goods that are made to last. And we mean really last. But occasionally things happen - hems come undone, buttons come loose, things need fixing... And that is okay. We've got you covered if construction repairs are needed.
We choose repairing before replacing. When a good needs repairing, we are committed to taking the route of the smallest footprint. Generally, this means that we will repair a good before replacing.
Repairs for Life applies to our apparel goods that break down through standard wear. This guarantee applies to goods purchased in-store or online after Jan 1, 2015 with a verifiable record of purchase or attached ecologyst sewn tags.
We do not offer free shipping for repairs outside of Canada and the Continental US.
Item Exclusions: Camp & Cabin hard goods, surfboards, belts and next-to-skin garments such as socks, masks, and long johns.
Damage Exclusions: Stains, extreme use, misuse cases, and incorrect care/washing are excluded from our Repairs for Life program. Please read the care labels for directions on how to effectively look after your gear, and get in touch if you have any questions.
What is your Pre-Ordering process?
Items flagged with a “Pre-Order” icon are items that are currently unavailable in our online and physical shops, but that are expected to arrive within a certain amount of time. To pre-order an item is to purchase it before it is available with the understanding that it will ship at a later date.
The estimated shipping date is stated on the product page during the allotted pre-order duration. This is an estimated date of which the order will be packaged and shipped, and is subject to change due to manufacturing and/or delivery delays at any time. We cannot guarantee the item will be shipped by the original date stated on the product display page.
The standard 3 to 7 business day wait from the estimated shipment date to arrival of the package still applies to pre-orders. Shipments will be made Monday through Friday, excluding holidays. Kindly manage your expectations as pre-order estimated shipping dates are often 2 to 4 weeks out from the day you place your order.
All pre-orders made are considered as sold on the day of payment.
What are your promotion conditions?
Last Chance: All items flagged as Last Chance are returnable for store credit, no refunds or exchanges. Online purchases will receive store credit in the form of a digital gift card sent to your email inbox.
This promotion cannot be combined with other offers.
Monthly $1,000 Wardrobe Winner: All ecologyst apparel, accessories, and Camp & Cabin goods are included in this prize, except surfboards. Regular shipping conditions apply.
This promotion cannot be combined with other offers.
