Seller Support Center

As you begin uploading your products, you can use our Product Feed feature to save yourself a lot of time. It allows you to import existing data from other eCommerce platforms, by uploading your product info straight into cerqular. Here’s how: first you’ll need an XML file, which is tech speak for the back end site data that typically includes all your product information such as price, ID, and stock quantity. Once you’ve accessed your XML info, copy that URL. Then on your cerqular store dashboard, go to the Products Tab. On the dropdown menu, select ‘Add Feed Product,’ give it a name, paste the URL of the XML file, and hit save.

Great news, your life will be even easier setting up on cerqular! Our seamless integration will allow you to merge inventory and manage orders between both of your stores. Here’s how: First, on your personal Shopify account, you’ll need to create a Private App. You do that on the backend of Shopify, under Apps on the far left list. Hit “Manage Private Apps” Pay careful attention to this information on the right (API Key, Password, Example URL). You’ll need to reference it again in a few minutes. Toggle back to your cerqular seller panel and go to > Configuration > Seller Synch App Configuration > Configure Details. Here you’ll add in the information from your Shopify account (Store URL, API Key - which you just generated with the Private App). Hit ‘on’ if you use drop shipping or if you would like the system to automatically synchronize new products across both cerqular and Shopify. Once you’re all set up you’ll see a green box in the right hand corner that says ”Import Products.” Click that to start importing your store from Shopify to cerqular.

Importing 101:

Method 1: This allows you to choose a date range for importing goods (so you can leave things out that are too old)

Method 2: You can import each product by its unique ID.

Method 3: Import products by their handle in Shopify.

Customer Data: you have the option to import this, too, which would automatically synch their shipping information, billing address, name and email.

Then you’ll be all set up and synched up on both platforms!

You should add tags & categories to your store so customers can find you more easily. Think of tags like “keywords” - they’re specific labels that people may search for, like “handmade” or “carbon neutral,” while categories are more broad and directly relate to the product type, such as “skincare” or “groceries.”

Here’s how to set those up: head to your seller panel, then at the top hit ‘profile.’ Then go to ‘my account’ and just before your short store description you’ll see a section for tags. On the right hand side, you'll also see a column with categories - tick the boxes for however many apply to your store.

We strongly encourage our sellers to set up shipping with our carbon neutral shipping partner, Sendle.Their service is available across the US and Australia.

If you will be shipping beyond the US/Australia, we also have the option to ship with DHL through our marketplace. You can choose to ship based on regional pricing or per country. You also have the option to offer free shipping over a certain spend.

They cover the full United States including Hawaii, Alaska, Puerto Rico and the Virgin Islands. They do not ship to military/diplomatic addresses (such as APO or FPO) and US territories such as Guam. Unfortunately Sendle does not yet offer international shipping if you are sending from the US.

If you are a seller located in Australia, Sendle also has a branch there that allows domestic shipping around AU and international shipments from AU.

You’ll need to make an account on Sendle, which will link up to your cerqular storefront. You can print delivery labels and track everything you need through the platform.]

On your dashboard, under the Configuration tab, if you go to Shipping Configuration you’ll be able to choose between Country Wise or Shipping Range. The first will bring a drop down list of countries.

Yes! You’ll have to turn this feature on in your admin panel. Here’s how: Go to Multivendor Admin Panel > Configuration > Seller Configuration > Enable this option: “Ask A Question Button on Seller Profile Page.” This will turn on a button at the top right of your storefront. Any time a customer asks something, you’ll get an automatic email letting you know to log-on and respond.

How can you see what they’ve asked? Go to Products > Ask A Question and you’ll see a list of questions to respond to.

If you’d like to set up an additional “Ask A Question” button for each individual product, this is possible, too. You’ll just need to insert 2 short lines of code to different parts of your site. (You’ve got this!) The first piece of code will go into the ‘product.liquid’ template. While you add it in, please make sure not to paste it in the section that says “Add to Cart.” Here is what you copy and paste:

<div id="wk-askme"> {% if customer %} <input id="wk-is-login" type="hidden" value="{{ customer.email }}"> <input id="wk-cust-name" type="hidden" value="{{ customer.name }}"> {% endif %} <input id="wk-id-product" type="hidden" value="{{ product.id }}"> </div>

Then, add the 2nd piece of code to your ‘customers/account.liquid’ template. Copy and paste the following:

<div id="wk-customer-queries"> <input id="wk-customer-email" type="hidden" value="{{ customer.email }}"> </div>

Voilah! Now you’ll have additional “Ask A Question” buttons for every product. That wasn’t so bad now, was it?

We recommend encouraging shoppers to use Route+ (an optional insurance add on at check-out), so they can track their orders in real time.

This is a cool cerqular feature that allows you to set multiple prices for the same product, depending on the customer. So you can reward a loyal customer with a discount for coming back repeatedly, or entice a new customer to come back again. One thing to keep in mind with using this strategy is that it doesn’t also work with any cerqular discount codes on the check-out page.

Customers won’t see anything while they’re shopping, or even know that slot pricing has been activated.

Definitely! You can choose to offer deals for a collection of items or one specific product. You have full control over how long you’d like to run a deal for, and you’ll be able to see which deals are your best performers in your seller portal.

Yes you are. You can add them as new staff members by going to your Dashboard > Profile > My Staff. Then you fill in their email address and set a password for them (which they’ll be able to change after sign up). You can also choose to offer only certain permissions to your staff members, restricting access to orders, the dashboard, your profile or product bios if you so choose.

AMP stands for Accelerated Mobile Page and it allows your shop to load quickly on a cell phone. It’s a more basic, much faster version of our website which means the chances of losing customers to slow WiFi connections or low signal are much lower. Integrating AMP is a free add on in cerquar and it doesn’t take up any extra memory.

Payments from your customers will go through Stripe Connect (via an Express account). This is the same account you’ll use to pay cerqular admin fees. The Express account option makes payment quick and seamless.