Refund policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at support@cerqular.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA
number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Being a multi-seller marketplace platform, shoppers are required to contact sellers on cerqular directly via the Ask a Question messaging too.
Attn: Returns
RMA #

__________ __________, __________

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned:

• Grocery items, including food and beverages

• Gift cards

• Underwear and all other firms of intimate wear

• Hazardous materials, including flammable liquids or gases

• Earrings and all pierced jewelry

• Fresh flowers, plant (including live indoor plants)

• Pet food and similar products

• Theme park tickets and other event or recreation tickets

• Worn, otherwise used or damaged items

• Sanitary products

• Supplements, tonics & medications

• Personal care products

  For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note